Got a reply from Streamyx support via email after I reported my situation in TMNET Contact Us. Turned out I had mistaken about 1Mbps.
I double checked the documentation from all the HW & SW box beside PC and found out that I had used to pay RM88 for 512K but Streamyx lowered the price a few years back to RM66 for 512K without modem. Sorry, yuin wong Streamyx in Streamyx buck up! I got my modem FOC during the promotion hehee. But recently, you could get a HP PC with Streamyx signup!
Hope you’ll benefit from the reply from Streamyx support:
1) Bypass splitter/micro filter/fax machine/lightning protector.
2) Stand alone connection, from wall socket to modem (No parallel line).
3) Flush DNS (Domain Name Server)
a) For Windows 98/ME:
- Click on “Start” button, go to “run”.
- Type “winipcfg” and then click “OK”.
- Select your network card name from the adapter drop-down menu.
- Click on “Release” button.
- The IP address should display 0.0.0.0. Then click “Renew All”.
- Click “OK” to close the window.b) For Windows XP/2000:
- Click on “Start” button, go to “run”.
- Type “command”, click “OK”.
- Type in “ipconfig /flushdns”, then press “Enter”. (there’s a space after ipconfig)
- Make sure the result is “Successfully flushed the DNS Resolver cache”.
- Type “exit” and press “Enter” to close the window screen.c) For Windows Vista:
- Click the Microsoft Vista Start logo in the bottom left corner of the screen.
- Click “All Programs”.
- Click “Accessories”.
- Right-click on “Command Prompt”.
- Select “Run As Administrator”.
- In the command window, type in “ipconfig /flushdns”, then press “Enter”.
- You should see the result “Successfully flushed the DNS Resolver Cache”.4) Switch off the modem, unplug/ re-plug all cables, wait for 5 to 10 minutes before switching on the modem.
5) Create new dialer and configure DNS (Domain Name Server).
- (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server: 202.188.1.5)6) Clear Temporary Files, Delete Cookies and Delete Files under Internet Options.
7) Clear SSL Certificates (Internet Option).
- Click on “Tools”.
- Select “Internet Options”.
- Click on “Content” tab.
- Click on “Clear SSL State”.8) Restore default browser settings.
- Click on “Tools”.
- Select “Internet Options”.
- Select “Advanced”.
- Click on “Restore Defaults”.9) Temporarily disable firewall settings.
10) Perform Windows scan.
11) Temporarily disable antivirus software.
12) Disable P2P application.
13) Reboot computer and the modem.
14) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)
However, if the result is below 70% of the required speed, please reply us by attaching the result in kbits.Alternatively, you can contact our Technical Department at 100, select “Internet Services” if you need further assistance on the troubleshooting above and if problem still persists, please complete the following details for further action.
Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”.
My connection is better than a few days ago when I could barely load a page. The rate is around around 70%. With other competitors like Jaring, Maxis, etc, Streamyx would be better off with providing 80%.
Funny. Firewall and anti-virus (as well as spyware, malware, etc) are essential for internet now and the testing standard is WITHOUT such basic security measures.
The other day I had the same issue as yours.
Kitkat, Thanks but I can only take credit for posting it hahha. The reply was from Streamyx Support actually.
Jase, I had that problem b4 too. Splitter is only RM3 :) Bought it myself once my cousin (he’s more hardware aware) discovered that it was the splitter. No wonder u say fast lerr.. 1.5Mbps!
Jason, competition’s good to ensure better service from all companies.
Streamyx really need to improve. Predicting more and more ISP will flood the market soon as the government are opening spectrums to those dunno-who companies (which means they’re not mainstream telcos) but if they manage to sustain and expand, it will be interesting to see the competition.
The other day I had the same issue as yours. Webpage slow, WOW runs slow and even downloading a short podcast is slow. So, I picked up the phone to send a fax and it was full of sound. Took off the splitter and plug in directly and it worked. Then I connected the Streamyx line directly and it still failed.
Called the guy and they came to my house and fix the whole problem by installing a new splitter.
Never have noisy lines anymore and now connection works at 1.5Mbps now.
Thanks for the steps. They are really detail and helps in Streamyx troubleshooting.