Streamyx sucks

Yesterday, my brother informed that he couldn’t online since Monday midnight. The DSL light was blinking rapidly. He had removed the splitter and it still didn’t work. Reset both modem & router didn’t work either.

We both tried to call 100 yesterday but nobody was free to take the call several times. It was like either everyone was calling 100 to complain or TM Net had problem in its IVR.

So I went to the website http://www.tm.com.my/contact/forms/complaint.asp to report complain but the form doesn’t respond when I clicked Submit!

Emailed complaints@tm.com.my yesterday morning but yet to receive any reply or call from TM Net!

Template for your perusal:

Streamyx account login id:
Your preferred contact number/email:
* Registered under: (Home phone line is registered under this name. Eg, I’m using the Streamyx but my home line is registered under my father. So this should be my father’s full name as per IC)
* Home phone line number:

When did the problem start:
What is the problem:
* Troubleshooting done: (If you had tried to test/troubleshoot before writing the email to shorten further troubleshooting or getting “may-sound-stupid” questions)
What is your expectation to Streamyx:

* optional, others compulsory

Today I tried 100 again and it was the same message “All our line is busy right now. Sorry, we’ll try to connect you now.”

Also resent email to more email addresses – Lowyat.NET -> Special Interest -> Networks and Broadband -> Broadband User-2-User but received auto-notification:

Dear Valued Customer,

This is an auto reply message; we wish to inform you that we have migrated our Internet Services support e-mail addresses (streamyx@tm.net.my; custcare@tm.net.my) to a new single e-mail address;, help@tm.com.my with effect from 3rd December 2007.

For any queries related to TM Internet Services, kindly e-mail: help@tm.com.my. Your e-mail will not be auto forwarded to this new e-mail.

TM apologizes for any inconvenience caused but at the same time, we would like to assure you that we are improving our service to serve you better.

Customers can call TM at 100 and select “Internet Services” for further queries on this matter.

Thank you

Now it’s “We’re having maintenance for Streamyx in KL” in 100.

It’s bad enough that we never get the speed we had paid and now we can’t even connect!

Update: After I resend the email to help@tm.com.my, I received reply within 3hrs – wooo, surprised! Bro finally managed to report to 100 and later, he could online in the same late afternoon.