I’ve heard of Sales Assistant watching movies whole day and earn big bucks. They drive bigger cars, wear expensive clothes when they sell illegal stuff. But if they are caught…
Depending on which company, even which outlet and your environment (from people to working area), some sales assistant have it hard. Like all jobs, it depends on how responsible you are actually. If you are lazy and ignorant, no matter how much work to be done, you’d still complain while shaking leg, “So boring, there’s no work to do.”
I’ll break the post into:
- start of the day
- check stock (i) incoming
- check stock (ii) for customer
- end of the shift
start of the day
- cleaning and tidying up the display area
- checking leftover tasks from yesterday
- replenish stock
- contact PIC for getting more stock
If the company uses online or has a computer system (Biotherm uses notebook, Giordano has flat screen monitor attached to PC), SA would login.
For updating and a chance to release pent-up frustration, bigshot Managers have meetings – monthly, weekly, etc. This is a good chance to voice out suggestions and feedbacks to everyone. When every staff get together, it would only be beneficial if everyone takes active part in it. And sincerely.
The 1st thing that I thought when someone told me there would be a meeting for all staff was, “When.” Timing to have the meeting is important. As SA work long hours, SA get very few hours to themselves. The timing must be when EVERYONE can meet up – which is tough because there are usually more than 1 shift. So the solution would be to meet up outside working hours. But what can the non-working SA do in the meantime? Go zzz.
Next question, “Got free food?”
And what issues to bring up. What to brush up before meeting.
Some meetings include doing presentation of selling your own products. This can be an opportunity to show off how you charmed the
pants off the guy customer or a blunder if you are afraid of public speaking.
check stock (i) incoming
There would be chance to check incoming stock. Some companies have different procedures and paperwork if the stock come from warehouse vs outlets, local vs overseas, etc.
SA compare the stock on hand with the DN (Delivery Note) that they receive. If there’s any problem, SA would refer to the person who handled the DN.
After checking stock, 1 doesn’t leave it as deco. SA has to think of ways and where to put the stock for fast & easy retrieval. By colour, design, price, season? Labeling?
check stock (ii) for customer
There will always be some customer who wanted to try, look, touch or buy the item that is not available in your space. So, depending on your company’s policy, do you just refer the customer to another outlet, online or whatever? Do you need to check stock in another outlet? Do you need to check with buyer to get the stock for you and advise the customer to come back when the stock arrive? How to update customer?
Can other outlet’s customer reserve the item with you?
What if it’s an exchange item?
end of the shift
Most outlets clean up the selling area before the shop is closed. Some companies lower/lock the door before it reaches their closing time. Some do not and expect SA to work until the last customer leaves.